Returns and refunds

Backup Energy Simulator is a digital service that is delivered immediately. Access to the paid features begins as soon as your payment is confirmed, and the substantive value of the service — a complete set of simulations of your own installation, compared side by side and exported as reports — can normally be obtained within a few hours of first access. For that reason, and because the service can be evaluated before purchase, paid plans are sold as non-refundable.

Before you buy, please use the 7-day trial. It is deliberately limited in functionality — the outage schedule is fixed, EV charging is switched off and the prices in the settings are demonstration values in USD — but it runs the same simulation engine on your own figures and is sufficient to establish whether the tool suits your purpose and to understand both its possibilities and its limitations. If you are in any doubt about what the service does or whether it fits your project, evaluate it there first. That is what the trial is for.

Where the law of your country gives you a right of cancellation or withdrawal that cannot be excluded, that right applies regardless of the above. Consumers in the European Union, the EEA, Switzerland and the United Kingdom have a 14-day right of withdrawal for digital content, which you may be asked to waive expressly at checkout in order to receive immediate access; several other countries provide comparable periods. Payments are processed by [PADDLE LEGAL ENTITY AS SHOWN ON THE CHECKOUT], which acts as merchant of record and reseller for every transaction, and their own refund policy and buyer terms apply alongside this one. They may also grant a refund at their own discretion within 14 days of a transaction.

If the service does not work as described and we are unable to put it right, tell us and we will refund the affected payment. The same applies to a duplicate or accidental purchase reported promptly.

Subscriptions renew annually until cancelled. You may cancel at any time and will keep access until the end of the period already paid for. We do not refund the unused part of a period; cancelling prevents the next renewal rather than reversing the last payment.

Refund requests and cancellations: support@backupenergysimulator.com, or through the payment provider's buyer support.